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《纽约时报》的绝望 -- The desperation of NYTimes

文章摘要

文章批评《纽约时报》强制用户接收无法退订的营销邮件,认为这种强势做法暴露了其绝望心态。作者本不介意付费订阅,但被连续5天的强制邮件激怒,特意取消了自动续费。这种违背用户意愿的营销手段适得其反,反映了传统媒体在困境中的短视。

文章总结

标题:《纽约时报》的绝望营销

我最近不慎订阅了《纽约时报》——仅仅为了阅读一篇付费墙后的文章,而当时找不到更便捷的替代方案。每月2美元的费用尚可接受,但付费后的遭遇令人不悦。

在接下来的5天里,我收到了5封强制性的欢迎营销邮件,且无法退订。更令人反感的是邮件页脚的声明:

您将收到这组为期14天的必要订阅信息。由于这些邮件涉及您与《纽约时报》的订阅关系,无论您是否选择接收营销邮件,都将强制接收。

这绝非巧妙的营销话术。这种操作让我感到被冒犯,也暴露出《纽约时报》的绝望姿态。为此,我特意检查并关闭了自动续订功能——讽刺的是,若他们提供退订选项或保持沉默,我可能根本不会如此警惕。

作为重视电子邮件礼仪的从业者(我的企业也将邮件作为重要增长渠道),我始终坚持在每封营销邮件底部放置退订链接,Gmail用户还能看到一键退订按钮。即便在事务性邮件中,我也会提供账户注销入口。这些举措非但不会阻碍增长,反而能维护发件信誉、净化邮件列表,让用户感受到自主权——这在当今商业环境中尤为重要。

我的企业收入远不及《纽约时报》,但尚无需采取如此绝望的营销手段。当百年大报开始强塞无法退订的邮件时,这不禁让人质疑:新闻业的困境已严峻至此?抑或这只是《纽约时报》独有的病急乱投医?

评论总结

以下是评论内容的总结,平衡呈现不同观点并保留关键引用:

  1. 对NYT商业行为的批评

    • 订阅陷阱与取消困难:"Any place that allows easy instantaneous subscription...but makes you call and talk to a person during limited business hours for cancellation" (评论2)
    • 强制营销:"When I sign in, NYtimes asks me to subscribe to other services, even though my subscription has access to the article" (评论4)
    • 自动续费问题:"NYTimes was the only subscription...just sitting there collecting money when we thought we'd canceled it" (评论12)
  2. 用户体验问题

    • 侵入式设计:"they put videos on the front page that autoplay and can't be paused" (评论8)
    • 应用内广告:"ads in articles for paid subscribers? Cancelled it" (评论22)
    • 强制应用跳转:"Continue reading in the app -- it's better.' modal which appears when reading articles on the web" (评论25)
  3. 为NYT辩护的观点

    • 商业成功证明策略有效:"the New York Times is the most successful news organization basically in all of North America" (评论18)
    • 订阅数据增长:"The New York Times Reaches Three Million Digital Subscribers Outside the U.S." (评论19)
    • 性价比认可:"NYTimes is actually great value for the $4 I pay. I think they have the best photography" (评论29)
  4. 行业普遍现象

    • 企业普遍行为:"It's not just them...Every interaction I have with a store or site signs me up for some promotional thing" (评论9)
    • 营销策略有效:"If being user-hostile in tech created real consequences, Facebook would've shuttered 15 years ago" (评论20)
  5. 替代方案建议

    • 图书馆访问:"check if your public library offers digital access" (评论26)
    • 转向替代媒体:"subscribe to Breaking Points or try them for free on YouTube...more honest approach" (评论6)
    • 小额支付建议:"I wish we could just have microtransactions to buy access to individual articles" (评论17)
  6. 内容质量争议

    • 报道偏见:"their aim is to produce content for that [liberal leaning] audience" (评论6)
    • 战地报道争议:"their behavior since the start of the Gaza genocide has been particularly disgusting" (评论28)
    • 质量下降:"the quality of the journalism absolutely plummeted around 2020" (评论27)